Westisle Heating & Cooling Ltd. - Duncan, British Columbia

Maureen S.

We had to remove our wall thermostat to do painting but when we reinstalled it our system would not come on. We took it to Westisle to ask if they thought we might need to update but they did not think we did...only to change batteries. Which we did but still no luck. We called Westisle & scheduled for an appointment asap. They sent someone that afternoon. After briefing & updating Stephanie she asked to look at the Air Handler in basement. Stephanie discovered the switch on the fuse just needed to be pushed to Reset. It is behind a lot of wires and not easy to locate....She got our System up and operating as soon as she reset the switch! We thought we only had to switch a breaker On & Off in the fuse panel box!
She took time to reset the thermostat on the wall to our needs and discussed possibilities of doing a replacement as ours was becoming somewhat old & delicate.
We were very satisfied with Stephanie. She was friendly, polite very Professional and informative.
We think that it would have saved us a lot of money if Westisle had just asked if we had checked the fuse on the Air Handler!
BUT WE SURE ARE AWARE OF IT NOW!
Thank you Stephanie.
We wish you well and....
Enjoy your Chickens and the new Chicken Coop!!!

Maureen Sanborn

Vince A.

Tyler from Westisle provided great, timely service. He answered all my query's regarding the age/status of our heating units, and got them performing infinitely better than they had been! Always nice to have quality professionals that you can talk to honestly.

Lynn H.

We had two people come-to do an annual check on our 8 year old heat pump. We found these people to be extremely informative, thorough, respectful, and efficient. The price was also very acceptable. They also cleaned up both inside and outside units to look like new. This company is now our our new go to for our heat pump needs Thank you to Josh and Cameron and to Nina on the phone in the office. Great team. We are seniors and appreciate the efforts to accommodate our sometimes slower understanding lol

Nicola L.

Great service - punctual, clear communication and straight forward pricing. Would highly recommend! Fixed our air conditioning unit no problem. We use them for all of our service calls and repairs now

Landon C.

Many thanks to Jarett for getting our AC up and running on a Saturday. Our usual company couldn’t get it it today as their emergency folks were all busy and recommended Westisle as an alternative. Very happy with the service, reasonable emergency charge, and cooperation between local professionals. Now both my family and the housewolf will survive… great work Jarett!

Shelley T.

Nathan (and his coworker) were so thorough and took the time to explain and teach me things about our heat pump system! Very kind, well spoken, and provided excellent customer service which is so refreshing these days!! Highly recommend this team of professionals.

David W.

I had Westisle install a mini-split system last fall with a marked improvement in comfort level as I switched from forced air natural gas. The system struggled a little on several of the very coldest days but otherwise performed superbly. I look forward to exploring the AC option if the weather warrants it. The installation process was exactly as planned and I would highly recommend them.

Savoir F.

Stephanie was great, this is the second time she’s been over to service my unit. These guys are always able to come quickly sometimes even same day good clean, professional service and advice that is reasonable and not excessive.