Up Your Media - Parksville, British Columbia

Christine-Rob D.

Their phone message is....if you don't hear from us after a couple of days...try us again. (had no laptop to research other local companies).

Never heard from them....received awesome service elsewhere.

Update....finally heard back almost a month later to let me know they did not like my Google review. Was looking for a return call to let me know if they could fix an Acer laptop issue....no response at all until today ...Nov 12....to let me know I didnt do my research...they only do Apple products. Good thing 3 other companies called me back to let me know they could or could not fix the issue. ( I update my start rating because they did finally get back to me).

Isabella L.

Robert and Dan were so helpful, took the time to help me understand everything and went above and beyond with their service. And even delivered my computer to my house! Highly recommend, worth every penny!

jb T.

Absolutely recommend Robert and ‘Up your media’. He was super patient, honest and above and beyond helpful in getting my mums new (used) computer set up and the migration from her old one. I had dealt with him via email and the phone, and when I met him in person it became crystal clear (though it was already) that this is someone who takes pride in their work and really just wants to help people. 100 percent will use for any future tech things! Thank you!!

Danelle O.

Dan at “Up your Media” is my go to guy. I trust his expertise and have taken an introduction to computers course with him. He is knowledgeable and explains things in a way that this dummy can understand! I have used Dan for a number of years now and will continue to highly recommend him to anyone who needs computer assistance! Thanks again Dan!

Colleen M.

I am grateful for Dan and his superb customer service. Upgrading our entire office computer network and embracing tech is a big step! Dan has been valuable in transitioning our whole office, and helping me with the learning curve. Now, we have a much more efficient system and if ever I have a question, Dan is only a phone call away. That is important for a tech dinosaur like myself!

Flamingo D.

Cannot recommend this company highly enough. I contacted them with a question about my mothers computer and Robert answered promptly. His reply was helpful, thorough and honest - instead of saying 'bring it in' and charging her to look at it, he was able to tell me up front that there likely wasn't much point in doing that and pointed me towards some new retail options that he stood nothing to benefit off of, and was super patient with my (many) questions. Clearly has integrity, and wouldn't hesitate to trust him for any computer repairs we need in the future. Absolutely professional and trustworthy! Thank you, Robert!

Ashley O.

My old desk top iMac was not working and I was unable to access my pictures. I called and spoke with Dan to explain my situation not only was he helpful and reassuring on the phone he was nonjudgmental that I hadn’t backed up my pictures properly. I had tried elsewhere and that wasn’t the case. I drove from Port Alberni that day in hopes he could rescue my pictures. A couple days later I had my pictures and a functional computer which I was not anticipating based on the age of the Mac. The price was also very reasonable. I highly recommend Up Your Media for all your Macintosh needs! Thank you!

Diane &. H. K.

We were extremely happy with the help & guidance we received from Robert at Up Your Media. I have also called on Dan previously over the years and he always has been very helpful. I’m glad we have them to call on for any of our computer issues.