Terra Excel Drones - Fort Saskatchewan, Alberta

Darrell S. L.

Awesome. I use Terra Excel for our company drone fleet maintenance and parts supply and their communication and professionalism is unmatched in this industry.

Kent F.

Daryl was super friendly and accommodating. I had to drive 3 hours to get to their shop, so I wasn't sure if I wanted to drive back down to pick up my drone. He shipped it out to me at no charge. Even though they were a little lax in communicating what the drone would cost to fix before doing the repair (i think it had to do with staff being kept at home due to family members isolating) it came in at a fair price and he was super friendly the whole time. Thanks guys.

Travis A.

I brought my air 2s in to have an arm repaired and was told 10 days. After 4 weeks I finally got the drone back. No propellers for me to even test fly it. The guy said they don’t supply propellers. Why not be honest and upfront from the start. Tell me the correct time to get the drone fixed. When i drop off the drone take the propellers off and tell me you don’t replace them so I have time to buy them myself. Terrible customer service. Even when i called and asked when my done would be done numerous times he had no idea. I will never ever get anything fixed from these guys again.

Taylor B.

Used Terra Excel Drones for my Mavic Mini 2 when I hit a tree branch. I ended up breaking my 4k cam so needed a replacement asap. After reading these reviews I was a little bit skepticle, but turns out the guy is just a little bit busy. Service and the final product is 100% on point. Communication was there throughout the process, but lacking. As long as you check in for an update, he will give you an answer. Estimated time for repair was a little lengthy but Darryl made it up to me in both the final bill and new propellers and add ins at the delivery.

Shawn W.

The negative reviews you read here are 100% correct. Don't waste your time here. Run. Far. Darryl doesn't know how to use a phone or email to communicate when you ask for it, nor give you the right estimated times from the start. 2 weeks estimate recently turned into two years today. I've yet to see my DJI. Next steps are under way.

Active 7.

I just purchased a DJI drone from a big box store last week and after sales service? Nada!

As a beginner, after a minor crash, I called Terra Excel and was offered clear thoughtful answers to my questions even though I was not a previous customer.

This owner's knowledge and willingness to assist a stranger is commendable and I am very appreciative.

I recommend buying from locally OWNED, knowledgeable businesses willing to assist with avoiding beginner mistakes and manage after sales challenges!

Mark D.

Wish there where more stars on the scale. Brought My drone in after looking for two years to get it repaired locally. Every company i reached out to where rude and made me feel as if i was wasting their time. I received the same response from every business which was to mail it in.I even contemplated driving to Calgary for the repairs. It was a coincidence that i ran across Darryl,I was actually at an establishment next store and noticed the sign. I walked in fully expecting to get turned away. The exact opposite occurred .Darryl was professional and very easy to deal with.After a brief conversation i ran home,grabbed the drone and dropped it off.Comunication was great and my Drone was repaired in a timely manor.I would recomend this company with out hesitation.Keep up the great service.

Kai N.

I started getting interested in drones over the past couple years as a method to supplement my existing inspection business. Being relatively new to drones I naturally had and still have a lot of questions from licensing, insurance, flight training, post data processing, etc.... All that being said I wanted to find a local vendor with the knowledge and experience to back their products. I spent some time phoning different vendors to gage their knowledge base and what level of support they may be able to offer. I narrowed my search to Terra Excel Drones. Darryl has been effective at providing me with clear consice information to all my questions. Also through his network he has put me in contact with training providers, insurance companies, and options for available post data processing software.

To sum it up, I would highly recommend Terra Excel Drones to anyone looking to purchase a new drone or expand their existing fleet. I look forward to continued business in the future!