Studio Five Hair - Newmarket, Ontario

Allie L.

I had my hair done today at Studio Five Hair by the incredibly talented Farrah, and I couldn’t be happier! After receiving a really disappointing balayage and cut elsewhere last week, I reached out to the salon for help—and they were able to get me in quickly.

Farrah was so kind, attentive, and thorough. She took the time to listen, assess what had gone wrong, and explain how she could correct it in a way that aligned with my vision. The end result? Absolutely stunning. My hair looks and feels amazing—the colour is beautifully blended and the cut is exactly what I needed.

I’m so grateful I found Farrah, and I highly recommend her and the entire team at Studio Five Hair if you’re looking for genuine care and flawless results!

Amanda B.

A returning client after Covid hit 5 yrs ago. Cutting my own hair since then. Deserved a much needed salon visit. Booked with Melissa. Absolutely, would recommend. 10/10 She’s helping me shape my very neglected pixie into a beautiful masterpiece ♥️ thank you 😊

Kanga R.

Update:

Although in the companies reply they offered I could give them another chance, I feel that I have already spent 7+ hours of my time and given them more than one chance to rectify things.

I'm not investing more of my high value time. The attitude/excuses/blame I got after the fact also makes me not want to give them more of my business.

I gave them a chance to fix it & deliver what I paid for and, prior to the service anyhow, they said they could deliver. I wasn't asking for anything I hadn't successfully received in one appointment at other salons without incident for the past 30 years.

They should have offered to give me a refund/reduction so I can afford to have it fixed in a way I choose. Period.
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Original Review:
I went to Studio Five for highlights mid-December, and while Joia was a lovely stylist, my hair looks awful. I initially spent 4 entire hours for her to highlight my hair. My previous stylists never took more than an hour and my hair has been the same (past shoulder) length for 20 years.

After she dried it and asked what I thought, I mentioned it looked warm and she said it was just the lighting in the salon. After 4 hours I wasn’t willing to stick around to argue the point, so I paid and left. However, when I got home, my partner immediately commented that my hair looked very orange/copper. See Photo 1.

I contacted them the next day and they gave me another appointment to have it “fixed” - 2 days before leaving on vacation. One of the other stylists (senior stylist? manager?) told me it was simply a matter of re-toning it. I’m very familiar with toning so this made sense.

Unfortunately, afterward it was almost as dark as it was before I went in and paid $170 for highlights! See photo 2.

No problem, she said, they would just strip some of the dark and re-tone it. But even though I asked them to use a cooler toner, she said she thought a neutral toner was what was required to rectify the colour. As she is the professional, I trusted her judgement. The end result was orange/yellow/copper all over again!

So, after spending another 3 hours with them trying to fix it, I ended up with pretty much the same awful result as I walked in with when they said they would fix it. See photo 3. Worse yet they pretty much coloured over all my natural hair (I wanted highlights!) so the regrowth looks like a stark line (not highlighted sections blending into my natural colour), which was exactly what I was trying to avoid (by asking for baby lights on the top and trusting her suggestion of a root tap to better blend in the regrowth).

What really irritated me was the senior stylist/manager telling me that the problem was my hair colour and that it would take a “few sessions” ($170 sessions?) to get it to the cooler colour I had asked for. It felt very condescending, as if I were an absolute idiot for expecting what I paid for to happen in only one “session”. Never have I ever heard that before in my decades of having my hair highlighted!

I have had my hair highlighted many, many times, for more than 3 decades, and never had I ever run into this issue in the past, so I’m not sure why they were unable to get a cool highlight in my hair when I always have been able to get this result in one session in the past?

In the end, I invested 7 hours/$170 and I had no more time that I could spend trying to get them to fix it yet again (resulting in a fourth time in the chair - likely for hours). I was leaving on vacation. She gave me a purple shampoo and told me to use it once a week and it would fix it. Nope. She provided the shampoo “free of charge”! But guess she didn’t consider I paid $170 for a head of hair I hate and will definitely have to get fixed at a cost of another $150-$200…. +?

I’ve used the shampoo numerous times and no improvement. My advice, make sure you get exactly what you want before you pay, because once they have your money, there is no getting it back to have someone else fix your botched hair.

Sara H.

I've been going to Studio Five for a few years now, the investment alone that we put into our hair is massive. So, you need to find the right hair stylist that will listen and help create the overall look you want. Insert < Kayli > @ studio five she has provided a comfortable space to allow "us" reach my hair goals. I would highly recommend Kayli for anyones hair journey !

Tristan H.

I’ve been getting my hair balayaged for almost 5 years now and I never left the salon feeling totally satisfied before I started seeing Farrah at Studio Five! I’ve been coming here for over a year and truly can’t recommend this salon and Farrah enough. The salon is always clean and bright, all of the stylists have a great positive energy and are always complimenting each others work when passing by. Farrah always makes sure we’re on the same page about what I’m looking for and I have total faith in her to deliver the look! She does such detailed work and is so easy to chat with that the appointment flies by. If you’re looking to get your hair done you have to come see Farrah!!

Laura D.

I’ve been going to Kayli since she was just starting out as a hairstylist & she has always been absolutely incredible at what she does. She’s done my hair for numerous huge milestones in my life and always delivers exactly what I’m looking for. She’s an absolute sweetheart and phenomenally talented. I can’t recommend her enough! Studio Five as a whole is a wonderful group of people & they have built a warm, welcoming environment at the salon.

Jordann B.

Had the pleasure of seeing Farrah for my hair, right from the get go she was extremely welcoming and very kind. It was my first time meeting her and first time to the salon. Safe to say I was super impressed with her in all ways 🙂 I was able to bring my baby to the salon and she was very understanding and supportive (especially because I was on a time crunch!) she listened to everything i had to say regarding what I wanted and didn’t want, and gave me her input based on her experience / my hair type. My hair turned out beautiful. I’ve already recommended her to two friends - super happy and will most definitely be returning! Everyone seemed very nice and welcoming at Studio Five which is essential! Looking forward to my next visit with Farrah 🙂

Katie S.

Had another great appointment with Kayli. She is always amazing at talking through options, what’s going to work best for my hair, and listening to what I want. We tried a new option for roots and it looks great. Always so fun to chat, amazing hair wash/massage, the perfect colour and an amazing cut and style to finish it off. I’ve been going for years and it gets better each time. Thank you Kayli & Studio 5