Smartt - Burnaby, British Columbia

Kiya S.

This is hands down one of the best service providers I've worked with! The team at Smartt are super... well... smart, and they're truly dedicated to helping me and the company I work with on our marketing strategy and the tech stuff I'm not super familiar with. I'm seriously so grateful to be working with Martin and his team! I can't recommend them enough.

Ron C.

We are a multi-nation company with a local presence of 50 staff. Downtime and technical issues with email, etc. is not an option for us. We've been using Smartt for our business services for 15+ years and the service has been rock solid. Smartt is always transparent in updating us about any upgrades and enhancements to the service.

We have only needed to use support a few times in all these years and they have always been quick and professional in their response. This is a company with integrity.

john C.

I highly recommend Smart for their outstanding tech support, excellent customer service, and unwavering reliability. I've been a satisfied customer for many years, and their consistent excellence has made my online experience seamless and stress-free. A top choice for anyone seeking reliable internet services.

Damien

Our hosting company has been using Smartt as our colocation provider for 14 years now. Their service has been outstanding - every aspect has been run with extreme professionalism. There has been an absolute minimum of downtime over the years and in the few cases where outages took place (which I can count on one hand), Smartt's staff were efficient and competent at their side of the process: troubleshooting the problem, identifying where the issue is so it can get fixed ASAP (usually in these things the issue is external/upstream), working with their vendors to fix it, and - most importantly - communicating clearly with customers both during the incident and afterwards. It is this attention to detail and process that sets Smartt above many other providers out there. If you are looking for a technology partner you can trust to be competent, knowledgeable and professional then Smartt is an excellent choice!

Keith M.

Overall good experience with the Smartt. We have had services with them for a non-profit for several years. When making some significant changes earlier this year the support team was responsive and professional as we worked through the changes over several days.

Alvin C.

We have some rack space set up in Smartt's Colocation / Data Centre for several years now. This was set up to assist with Disaster Recovery options for an Architectural Design Firm, and has worked out well.

Pretty much no downtime, and Smartt is always giving notice of maintenance windows or upgrades. Their onsite support is responsive, and willing to assist with a physical hand / eyes if needed.

I would have no hesitation in recommending Smartt for their COLO services or even exploring their other hosting services and internet. Many years ago, I was an early customer of Smartt, and it was great to re-establish the relationship again!

Forestry W.

We had an issue yesterday with our FTP. Michael Nguyen responded promptly to my request for assistance and got to work on the problem right away. After some brainstorming and a few questions the issue was resolved satisfactorily. We were very happy with Smartt's quick response and desire to help resolve the issue. Thank you very much.

Dave S.

I have been with smartt for the good part of a decade now. I’ve always been very happy with the service. Being a “dinosaur” and not as tech savvy as some of the younger people who work for me, I’ve always appreciated their tech support department and their ability to execute changes in a quick and proficient manner.