Sir Thomas Roddick Hospital - Stephenville, Newfoundland and Labrador

C-Bar's A.

The nurses working the morning of Sept 30th at approximately 7-8 am really need better training. They sent someone away with mental health concerns and wouldn't let him back into the building. They called police and he didn't do anything wrong, just asked to charge a battery pack to boost his vehicle after being in the parking lot all night. They immediately said no. He then said he was going to have a mental breakdown and they rudly told him to go register. Didn't tell him where or how, just pointed from behind their desk. He said he was having a panic attack and sat down, they then threatened him with calling the police, he was not any sort of threat or being violent or irate. He was sitting crying. They were more irate at this point. He said he needed better care and they were not trained properly. They became rude, irate and very unprofessional. Told him to leave, they told him to register again and he said no he wanted to wait for the police because they could get him registered faster, they then told him to sit and not move, which again, is uncalled for, he was not being a threat at all. He said he was depressed, but wasn't yelling or angry in any way. He said he had to check on his dog and went outside. They wouldn't let him back in for medical care after that, they lovked this man out from getting health care. Again, zero threats, zero anger, just simply stated they were not doing their jobs properly. Absolutely unacceptable for them to leave him outside in the rain. I will also mention when this man arrived they were ALL behind the nurses table gossiping and not working very hard. They clearly do not belong in the medical or healthcare field. Offering compassion, kindness and professionalism is part of the job description and skill set. I know this will go unheard and they will pay zero consequences, thats why our health care is the way it is. They think they are boss and that's that. They get away with being untrained and unqualified for the position. I hope they get what they deserve. Thank goodness the RCMP has proper training protocols in place and abides by them. Very professional officers. Diffused what could have been a terrible experience for this man and made him smile, gave his vehicle a boost and got him on his way. This is how lawsuits happen. These nurses should be required to attend training or be fired.

Ken D.

All my life I came to this hospital . I’m related to the people who helped open it . It’s not what it used to be to be or the clinics. Integrity is at an all time low and most office admins are contacting emergency contacts for regular appointments and deems their work done which caused me and my family members delay in normal appointment confirmations . Emergency contacts means emergency not spreading your info around. I have met few staff willng to call more then once and then call emergency contacts when it’s clearly not emergencies . Extremely old ideology and barely legal but it gets abused as a normal protocol . The nurses hates going out their way and always have a condescending tone . Sick patients do not need to deal with poor bedside manner because public service workers can’t leave their attitudes at home . When you think health and legal standards you think of protocols in place to ensure client safety and security. Here they’re mentioned in ways to pushy you away whenever they deem it applies or think they can prince it deemed as . When clients get angry nurses yell and say “ Thank your government “ For what exactly ? What does this have to do with integrity and general care for patients . If nurses were more appreciative the hospitals would be full of clients . My opinion , Newfoundland has all of them way too comfortable on paid time including some family clinics and staff . If they are only operating as emergency hospital only then they should definitely upgrade the look because at this point it just looks bad . We are told to go to our family doctor when it’s an issue not being resolved there and being told when things get over bearing to go to emergency…..Where clients are passed around like walking cash machines that is being treating and it takes multiple trips and prescriptions just to get health diagnosis …these people are here for a reason working at emergency .Dont waste your time asking questions you will be given attitude about how they run their cash cow and little clinical family branches . Questions will then be seen as aggressiveness and then your emotions are abused and you get hung up on or dismissed . Not enough people ask for dismissal forms or can vouch for their health legally and this poor little hospital most likely depends on that . Proceed to corner brook . The lovely staff at Stephenville will have you waiting double the time or triple and on top give you attitude just to sit around gossiping about their pateints health anxiety or drinking coffee . Been there and heard a lifetime of it . Do not bother sending in your complaints at the same
place that will get you dismissed …..it …… would be beneficial to have quality control over your say vs whoever dismisses you . Go .higher .up . Record what you can as it’s your right . Public service workers are for service not attitude and you have the right to record when a public service worker is not servicing up to your standards or you have suspicion of dismissal or delay in treatments . Hold accountability . Regardless if you’re sick or doing okay and just need a refill , I gaurantee you you’ll get attitude anyway at some point . Record away . You have NOTHING to lose but attitude , you don’t need and corner brook is just THANKFUL to be filling up spaces and efficient service workers happy to give you the diagnosis , provide respect they are legally required given your tax paying dollars pay their wages . You will get the care you deserve , despite how “ hectic “ things can be.

😏😏😏😏😏

April G.

Absolutely Disgraceful Healthcare Service

Imagine coming by ambulance, in need of urgent care, only to be told you have to go somewhere else — another hospital, all the way in Corner Brook — because the one right in front of you won’t take you. That’s not just unacceptable. That’s a complete failure of the healthcare system.

There’s a hospital right here, yet people in critical condition are being sent away. What’s the point of having these facilities if they won’t serve the people they’re meant for? This isn’t just inconvenient — it’s dangerous, it’s disheartening, and it shows a shameful lack of respect for the people of Newfoundland.

People deserve better. People deserve care when and where its needed — not to be shuffled around while lives hang in the balance. If this is the healthcare system “cares” for people, then it’s time for serious change.

Do better. This is disgraceful

Beverley H.

This hospital employees want money come first than help people whom have painful heart or chest pain or unjury etc. The employees always take time their jobs. I have chest pain still continuing I didn't go hospital take long time. Not make sense what employees doing jobs

robNvicky

staff in ER are slack and don’t pay attention to patients symptoms . Instead they call people they know in first even if they’ve only been there 10 min
I went in with numb face and hands chest pain and unable to move right arm my BP WAS 158/65 unable to breath properly and I was there 9 and 1/2 hours
Lady watching videos eating McDonald’s was called in immediately and heard laughing with nurse

Drive to corner brook
This hospital shouldn’t be allowed to have patients

Neal D.

I have gone there and the nurse in “triage” took information regarding difficulty and breathing, chest pain, and profuse sweating. I have a history of a heart attack initially treated at that hospital and an open heart surgery when I was transported by ambulance to the health sciences.

The first time I waited outside with the others who just called and With me waited for hours. I waited from 10 o’clock in the morning until 5 o’clock. I am also Diabetic and they know that I have to take my medicine and eat properly. Shortly before five they said before an x-ray. Even the technician was amazed that I had to wait so long to get an x-ray Given my condition. I could not stay past suppertime so I left and got a car home.

A few days after I returned this time following the triage, a A technician with a mobile Heart EKG machine took readings As I lay in a stretcher in the cast room. She advised the nurse in Charge that I stay there. So they left me in the cast room and And One Nurse brought me water because I was dehydrated And my clothing was soaked in sweat two hours after I got up and went to the door, And I waited for the nurse in charge with her entourage who approached me and I asked More before I saw a doctor. She said what are you doing standing up here in the doorway. Said I’m going to the bathroom. She said you treat us with respect and she put her face up to my. Face and spit the words at me. I told her that I treated all people respect.

She just left With the others and went into the back and I heard the nurse say to the head I guess we rearrange our triage schedule.

I waited another two hours, four hours in all in the cast room With others just going back-and-forth with normal activity and then they had take out and laughed in the back. The security guy who was there watching on monitor joined them.

After two hours I left I had been in cast room 4 hours and those blocked in the waiting room, who had not moved in all that time. When I came out they looked at me and said nobody has been taken in since.

The dr on duty was praised when he first came here. The nurse in charge goes with patients being transferred to corner Brook Hospital. She also prepared and roughed me up as I was prepared in icu when I had heart attack years before. At that time, she was demanding that I let someone into my home and speaking loudly and aggressively as she prepared me for icu bed.
When I was leaving ICU weeks later she gave me instructions on putting on and wearing my heart monitor apparatus. She told me that she I took off monitor to shower in mornings there was no need to notify icu.

This went well for over a week until another nurse was on icu monitoring. She came running as I removed the monitor wires and on entering started to shake me and berate me for not following instructions. When I started to report my treatment to the head nurse who was with a doctor discharging a patient across the hall from me., this head nurse from icu who gave me wrong instructions and the nurse who was angrily shaking me for not telling icu first pushed me back in my room and would not let me tell the nurse that had been with the happenings.

I was brought to an office of a secondary services manager and the nurses claimed that I would not follow their instructions. It was my fault.

I saw this very bite with protruding eyes on duty deciding who was going to see a doctor.

Only friends and relatives of those working the hospital get into emergency.

Sunny S.

Waited more than 2 hrs for a doctor to help me ,In the end have to walk out without getting any treatment

William P.

If your not a drug addict or know some one in the back your waiting for hours no matter how severe,the health care in newfoundland has to change. Brand new hospital with a bunch of departments that aren't even being used.