Simcoe Audio Video - Barrie, Ontario

A Mala

JIM BAKER, the gentleman who deals with online orders should travel the world and teach businesses what customer service is all about. I have never before experienced such amazing service, professionalism and efficiency . I cannot recommend him and Simcoe Video enough. If you do bussiness there , you will never regret it. Thank you very much Jim!
Andrei Malashenko ,Montreal

Matt Phillips

JIM BAKER the head of the E-commerce side of business was amazing. After Amazon lost a speaker that I ordered from Simcoe, Jim stepped up and made sure I had another speaker on the way within 2 days of my order. I also got a great price (as the original speaker was purchased on black friday). Thanks Jim! This is a present for my sonically challenged parents, and all four of us sons pitched in to upgrade their home stereo with this speaker! Just in time for Christmas.

John Meissner

Simcoe Audio Video is one of those rare exceptions where a company and its employees deserve higher than the highest rating. Borrowing a quote from Spinal Tap, "Most reviews only go to 5, but this one goes to 6." 6 Stars (⭐️⭐️⭐️⭐️⭐️⭐️) for Shaun Hart and his crew. Prompt responses, premium equipment, hassle free installation, top notch customer service and no such thing as a silly question. We originally purchased inferior equipment from one of the supposed "Best" places you could "Buy" electronics, but quickly appreciated the old adage; "You get what you pay for." Shaun was extremely helpful in recommending products that suited our needs and Aaron installed them in a flash. We couldn't be happier with our setup and would recommend Simcoe AV to anyone looking for quality and reliability.

Ralph Besser

Great store, friendly staff, excellent products. I have made two purchases in the last year, Klipsch forte iv and yesterday a Dual 618q. Both transactions were painless, sales staff knowledgeable and not at all pushy!
Looking forward to my next purchase. Thank you Tony!

Robert Gravel

I've been dealing with Simcoe Audio for almost 7 years now. I initially bought by Sony Bravia TV from them in 2017 and I found that their pricing was very competitive and to my surprise they would also price match. Their service is impeccable and their knowledge is superb. I returned to them a few weeks ago to purchase the Sonos Arc and initially had some issues with setting up the sound system through the ARC port. Paul and Jim were both fantastic to deal with! They ended up sending a service tech to trouble shoot the system and once again the service was quick and very professional. If you need good quality audio and visual items and great service, this is the place, hands down.

Timothy Bunce (Tim)

Great selection of quality speakers and televisions. Staff seems very friendly and not intimidating. Very clean and professional inside. If your interested and looking for high end electronics and quality. Check out these guys. Great experience.

Richard Sur

I found Simcoe Audio through Amazon, purchased Audeze LCD X and it arrived with a balanced cable as oppose to 1/4 jack. I could have returned it through Amazon but decided to contact Simecoe directly. I got in touch with Jim and like many people on here, he was a great guy to deal with, responded quickly and got everything sorted out. Thanks Jim! Simcoe will definitely be my goto shop for any audio needs.

Riley

Outstanding customer service provided here. I had the pleasure of dealing with Jim, who was very friendly and quick to respond.

I was awaiting stock of a highly anticipated headset and Jim kept me updated until it became available. He even went as far to reserve one on my behalf so I didn’t miss out. My order was processed and shipped out within minutes! It made for such a smooth and easy experience. It’s customer service like this that will bring me back in the future.

If you are in need of audio/video equipment, I highly recommend Simcoe AV. Along with their exceptional customer service and responsive communication, they also have a 30 return policy (with return shipping) if you are not satisfied with your purchase.

Thanks for everything Jim!