Signature Signs & Printing - Kamloops, British Columbia

Michael C.

BEWARE THE HIDDEN INSTALLATION CHARGE AND THE LACK OF WARRANTY!

In March 2024, I paid Signature Signs over $500 to prepare two wall decals for my downstairs theatre room. Each decal was a specific size and design, which Signature produced identically. I paid an initial 50% deposit and completed payment when the decals were completed approximately a week later. I was happy with my purchase at that time and picked up the decals to take home.

At the time we picked the decals up, nothing was said to us about the installation of the decals or the fact that the product was not under warranty unless THEY installed the decals in our home, at a charge (I found out much later; see below) of $165 per hour, nor was I told that the decals would only stay on the wall for three years, at the most.

My wife and I took the decals home, cleaned the walls where the decals were to be put up, and carefully adhered the decals to the clean, sterile wall surface. When we finished, both decals looked great, and we were happy with the $500+ purchase.

However, after approximately two months, the decals began to peel on the edges in various places. In looking at the decals, it appeared as though the glue used for the decals was not suitable for the surface. We got a daily reminder of this, as our efforts to readhere the decals were futile. Over time, the peeling increased on both decals.

On Christmas Day (of all days) 2024, I discovered the Whitecaps decal on my wall had peeled off entirely, removing a layer of paint from the wall in doing so. After months of trying to readhere the decals on our own, I'd given up, and made multiple attempts in December to revisit the offices of Signature Signs, which was closed until the new year.

When I finally was able to discuss the terms of a refund with Robb Lewis on the phone in January 2025, he made more of an issue of how we'd installed the decals, commenting more on our incompetence and lack of know-how than the actual product itself. When I asked him for a refund, he made a point of asking what my occupation was and where I lived. He became quite upset when I insisted (mistakenly, I admit) that the decals were installed in August, rather than March.

He refused to give me a refund for the product, but offered to reinstall the decals for me IF I paid for two new decals, obviously at the same charge. I stated that he should reinstall the Whitecaps decal, and if it peeled again, he should refund me for the charge of both decals. I didn't hear back from him.

I might add that when I mentioned he'd be getting a poor review from me on this site, he accused me (on the phone) of being a "keyboard warrior" and that "Kamloops is a small town; I can find out who you are", which is certainly not a veiled threat at all. His tone and attitude towards a paying customer WERE COMPLETELY INAPPROPRIATE.

I dare say, in staring at the blank space on my wall now, I will be searching for other solutions than Signature Signs.

Peter F.

I presented a personal project to Robb that had emotional significance for my family, printing a message onto a "heart-shaped" plate. I hoped to have it done within a week, during a busy time leading up to Christmas. Robb new precisely the style of lettering and wording. In two days, I received a call from Marcelo to let me know that the job was done. The work was excellent and the customer service experience was the best! Knowing the circumstances, Robb provided a special rate to me. Thank you for this exceptional service and I will definitely return and promote the great work you and your Staff do.

Sheldon P.

This Micheal chambers is absolutely talking out of his ass . I own Power House Painting Ltd and Rob and his crew have been absolutely amazing for years ! . If anyone is looking for professional honest work for all your needs within is scope of work . Rob is the number one in town

They do all our shirt printing , vehicle wrapping and much more to come . By far the best prices in town

Kash P.

I would highly recommend Signature Signs. I have been dealing with them for 5 years now. When I started my company Robb was able to take the time to go over all my requests for a logo and sent me proofs quickly. They have decaled 5 of my trucks, ordered my business cards, made sandwich boards and made all my hoodies. They definatly go out of there way to make you feel valued. I look forward to doing more business with them in the near future.

Cory R.

Love this shop! I have had many products and services by them and have never been disappointed. From initial quote to final installation it's the best in the area.

Highly recommend!!

Sean F.

Not happy with these guys as I took something I wanted put on a plaque first of all they didn't have any plaques. They could sell me wood ones anyways. And could not even give me a slight quote told me the minimum but would not tell me anything else other than it would give me a price at the end. As I went to Terry trophy they had plaques and everything I needed and had it on same day so I definitely recommend Terry trophy. edit to the owner that replied to my review, when I asked for a wood plaque I was tiled by your employees you don't sell/supply wood plaques and could not provide me with a final price at Terry trophy was able to do both of those things. Mabey you need to have a talk with your front desk person about what you have for product and giving a price on what it's gunna cast.

kevin H.

The creativity, service, products, price,quality and many more this buisness and it's owner go over and above on every project he and his team take on. The only place in town if you want honest and a experience that won't be matched. I personally and professionally won't use any one else.

Sam M.

The custom t-shirts we ordered were perfect! Exactly what we wanted and they were ready quickly.