Otter Energy - Picton, Ontario

Brian R.

Otter Energy's personnel at the sales end, in the front office and during the installation stages were excellent in communication, organizing and problem-solving.
Our house is considerably outside the normal range for Otter to work in so their efforts to make everything work using a third party team at times resulted in some minor delays. The electrical work was always neat --to the point of being aesthetically pleasing when a faster, shorter route was possible. The installers were efficient, polite and solicitous of our possible concerns and Mike, Meg and Ron answered our queries quickly and fully. They were as helpful as my original background investigation suggested.
The system is up and running smoothly, thanks to the employees engagement and the firm's culture of customer support.

Haroon M.

Had an excellent experience working with Otter (specifically Ron P., Annette G., Meg, T., Dan S., the installer crew and a bunch of others who played an important part through the journey). This was a rather long undertaking - more because of my constant queries seeking clarification on technology, installation possibilities, size/scale, getting approvals from the city and utility company etc., and scheduling and conducting the pre and post energy audits. That said, from start to finish, everyone from Otter was incredibly supportive and responsive, always taking the time to explain the process clearly and answer all of my questions. They provided multiple options so I could make the best decision for my household's needs, and handled everything from securing permits to coordinating with the utility company seamlessly. In the end, had 26 panels installed that can potentially generate 11kW and two batteries (total 19.4kW) for storage and backup. From a pricing standpoint, while very difficult to do a proper apples to apples comparison, from what I could calculate, Otter's price was the best in terms price per kW of power generated - while the price per kW for storage could have been better, when packaged in its entirety (everything using SolarEdge tech), it was still the best value and very competitive, making the entire package - power generation and storage the most financially viable and lucrative relative to any other company I explored. However, it wasn't just price that they accomodated me on, when it came time to payment, they were never ever pushy clearly demonstrating that they wanted to partner with me in the installation and not merely conduct a transaction.

What really stood out was that there were no surprises or hidden “gotcha’s” at any stage—everything was transparent and well-communicated. Even after installation, they’ve continued to be very responsive and helpful with any follow-up questions (of which there have been many) and modifications to setup. I'm already thinking of what more can be done and when the time comes, it will be with Otter for sure.

Overall, Otter made what could have been a stressful process, very smooth and straightforward. I highly recommend them to anyone considering solar panels and whole-home backup/storage.

Linda M.

I took the Federal interest free funding to put solar on my roof this past winter. Otter Energy was excellent in helping me with the forms and completing the work in time for the spring sun.
My first solar month was March. We had terrible weather with 2 ice storms, heavy rain and the usual overcast as I live in PEC with influence from Lake Ontario.
My Hydro One bill was a shock. I had generated $400.00 worth of power!!
You may not know that Rural delivery is almost as much as the electrical usage. As advertised, Otter was right. If you drop your kwh your delivery also decreases.
Pick Otter for your solar project.
This is amazing!!

David D.

Just celebrated the 12 months in service for my 18 panel solar system.The solar systems annual production was 9.0Mwatts which is what the Otter Energy quoted and installed.This combined with Heat Pumps replacing my gas furnace and water heater and Elexicon Net metering now gives me a net zero home.
My only cost is the utility connection charge
Thanks

Vida Z.

During sales period, we were told our Solar panels would produce 130% of our existing power needs. In reality after 15 months of operation we have used 28,750 units of energy and produced 8,700. The cost benefit has been much lower than I was led to expect.
I phoned several times during the first year of operation to ask for understanding of the variance and had only one reply to tell me that someone would call. They never have.

Shaya G.

As a home owner trying to install solar panels, I had a great experience work with the Otter team. From the beginning of the sales process, all the way through project management, installation and accounting, everyone was extremely helpful! They guided me through the Government grant process and helped me through every step of the process. I spoke to a few different solar companies before selecting Otter and I am so happy with my decision to go with Otter!

Eimad M.

Long process but Otter made it clear and simple and guided me throughout the process from sales, installation and after sales and also helped me to get all the government credits. Otter is and will continue to be my go company for any Solar/Battery solutions.

Jonny D.

This is a fantastic company. We had a very difficult time obtaining a building permit. However, the company spent numerous hours and money working with the City in order to obtain the proper documentation. This was all on their dime. Once the permit was granted, Otter sent a fantastic team down and installed not only my solar panels, but also my neighbours. Now lots of people are coming to my house and asking me about my panels. I am recommending Otter. Thanks again and look forward to seeing the cost savings.