Gemstone Salon & Spa - Invermere, British Columbia

Courtney S.

I booked an express manicure. And received the worst manicure to date.
She removed my existing shellac and put new shellac on. That it and I was charged $100!!!
Then less then 12 hours after my nails started chipping, and breaking.
I called 4 times before finally getting a call back. We are not from the area and we were already gone when the finally called me back.
She said she “didn’t believe me” that all the girl did was remove my old stuff and put on new stuff. I told her I was unhappy with the service and wanted a refund as I now have to spend more money to fix their mess! You can see through the shellac she applied 2 coats but that wasn’t enough, they are all chipped and broken now, and I am out all the money. She reluctantly told me she would refund the cost of the polish so on a $100 bill it was $21.00 that I was refunded.
If I could give this place a 0 I would. Horrible service and lack lustre They refund me $20 job! DO NOT GO!!!

Gabrielle T.

Booked at this spa for a fun girls day for my best friends birthday. We booked a one hour couples massage. It was confirmed when we checked in and then they took us downstairs where the massages happen. No one was there to greet us, so the receptionist from upstairs basically took us in to show us around and then all of a sudden these two guys popped their heads out of different rooms and called out our names and said they were ready for us. We had to let them know we were supposed to be getting a couples massage. So then they were scrambling while we were standing there and had to get The Room all set up so they could do our massage together.
Once the room is finally set up and we actually had the conversations about what type of massage we wanted, I bet you we were probably 10 to 15 minutes late getting started. They finished right at 1 PM (massage was supposed to start at 12 noon) and did not make up for any time that was lost even though they weren’t set up and ready for us. Price: $147 for a 45 minute Massage! And one masseuse wasn’t even an RMT, he was a holistic health practitioner.
I’ve never been shaken so much during a massage….i have no idea what that technique is called.
We had facials following massages. I will say that they were super lovely but also a hang up here as well. At time of booking we were given the option of 1hr or 1.5hr for slightly varying prices. We both chose 1.5hr. We both received a 1hr facial and when questioned about this we were told facials can vary from 1 to 1hr 15 mins. Price: $180!!

We planned our whole day around the information we were given when my friend booked our day.
The Spa was open until 5pm so we could enjoy the pool and hot tub before getting ready for our dinner plans….. nope! Spa closed at 4pm.
I think we were tracked down and asked for money three times to which we said we will settle up and pay when we were finished.
When we expressed our concerns and frustrations to the manager (Tammy) at time of payment, she dismissed everything. Went on to prepare our bills and didn’t even bother to apologize for any misunderstandings, just defended what happened and tried to skirt around addressing it.
I can confidently say we will never be going back to this overpriced, mediocre spa and I caution anyone considering to have low expectations if you do book.

K K.

Do NOT go here! I spent $500 (w.tip) for nails that didn't last a weekend, and you would assume with this price we'd get parafin or a cheap glass of champagne, we hardly got a lotioning afterwards (i got my hands done and thats it, nothing for my bridesmaids). It was a gift for my bridesmaids and I ended up being talked into "gel" as it would last longer but didn't even make it 24hrs, I wasn't able to go in either as they're closed Sundays Mondays, after a few days of calling I finally got a refund for my manicure which was nice but also kind of a "to be expected" so the fact nothing extra was offered to ammends, shows me that they don't truly care about repeat business . Everyone I've talked to about this experience has told me what a rip off it was and that they'd never go there themselves. You're literally paying them for the "convenience" of having them do your spa treatment. Very disappointing given how bougie this places reputation is.

Rick E.

Pille at Gemstone Salon & Spa always does a top notch job when I come in for my haircuts. She is very professional, friendly and ensures that I am completely happy with my haircut. I would highly recommend Pille but book in advance as she is so popular there is no chance of getting a walk-in appointment!

Richelle L.

I have had my hair done by Tammy and Dani. Gemstone always impresses me, the staff are all kind, professional, and great at what they do. The atmosphere is welcoming and the studio is always clean and cozy! Dani was amazing when I came back after an appointment, very understanding and wanted to fix the concern I had. I am getting my wedding hair and makeup done there this spring, I’m super excited!

Jodi A.

My daughter booked her wedding party of 6 in the salon to get hair and make up done. She went for a trial run and said it was ok. In the end she decided to cancel due to the cost and she wasn’t totally satisfied. She had to put 900.00 dollars down for the day is what the girl she spoke to said. Then that would help with the cost and pay the rest when done. That’s a lot of money for a deposit! When my daughter canceled she was told she wouldn’t get her deposit back. My daughter gave plenty of notice it was 2 months away from the wedding. I went to salon to speak to the owner and try to convince her she had lots of time to book up, I was in her profession a few years ago and I know how it works. In the end of our conversation the owner said she would give half back, that still did not sit good with me! So my daughter put in a dispute with her credit card as that was how she paid the deposit! There is so much more I could say but will not! If you go here be very careful, there was alot of deceit. I’m so happy to say that my daughter won the dispute through the credit card and received all of her money back!

Anita Y.

I was a little hesitant about booking the gel pedicure due to the price, but Alix was extremely professional and took her time to ensure my experience was beyond excellent. The pedicure took approx 90-100 minutes, so I didn't feel rushed. The spa was spotless and the service was great! I also had a haircut booked with Blake as I was a little overdue for a trim. He did a really good job with the trim and I left feeling really happy with the service I was provided. 10/10 would recommend.

Brittany W.

My mom and I came here for pedicures the first day of our week at Copperpoint. The spa setting is nice, but you’re in the basement with no windows. We had one esthetician between the two of us, so it took twice as long as we expected. By the end we really felt she was rushing. There was no base coat polish or top coat polish used, just two thick layers of the colour, which immediately smeared for both of us. Also the esthetician used a metal pumice and was not paying attention and literally filed the sensitive skin at the base of my big toe and broke the skin. So I had a literal wound and had to wear a bandaid for the rest of my vacation. A week later and it’s still not healed. I get about 6 pedicures a year, in all different places, and this was by far the most expensive and the worst experience.