Cinema Systems Corp. - Toronto, Ontario

Ashley O.

My family inherited a Control4 system in a new house we moved into. We were recommended to contact Morgan and the team as they were the original dealers working with our house. Upon initial contact Morgan was extremely helpful, giving me insight into the install and product in my new-to-me home.

When I reached out for additional support for changes I wanted to make, Morgan was quick to come on site, additionally he was in no way pushy when it came to upgrades or sales. On multiple occasions he made suggestions that would actually result in me not spending money with him, but would achieve my goal.

The Control4 dealer network can be hit or miss when it comes to interactions, support and sales and I've never once felt like reaching out to Cinema Systems would result in a negative experience.

Anastasia W.

Thank you Cinema Systems!
I love my new sound system! The music sounds amazing.
Thank you for your excellent service, and great suggestions.
Oh, and yes, I love my automotive blinds.
They add a safe and secure environment.

Nabeel K.

Morgan installed the home theatre system for our custom home, which included a number of independent zones, TVs, and sound. There were some bugs we were trying to work out for the last couple of years and Morgan has been unable to resolve them. In particular, if we don't use our system for a while (which happens because we travel frequently), when we return home there are all kinds of problems.

The most recent one is that we can get picture, but no sound in our theatre. This problem kept coming up previously and Morgan would come by and fix it, but it kept coming up. I asked him to solve the root cause of the issue and he said that he should be able to fix it remotely if it ever came up again.

Now we are at home and he is not responding to my emails or calls. He is claiming this is a different problem and wants $400 up front just to come to our house. In fairness, I was delayed in giving him payment for his last service call (because we were travelling) and he is using this as an excuse to refuse service unless we pony up the money up front. The entire project was worth over $40k and that was all paid on time. Now he wants to charge us $400 every time he comes to our house to fix issues that he never completely resolved to begin with.

If you are considering using Morgan's services, I would warn you against it. I will be contacting other authorized resellers for Control4 to see if they can fix his mess.

Shannon W. M.

My power went out and my roommate excidentally unplugged our wifi to try to reboot it (funfact: this only makes it worse) we called Cinema Systems because my family has used them in the past for installing security, sound, and entertainment systems. Morgan was super patient with us and told us what to do step by step to get the wifi back on. Without him I wouldn’t have handed in my midterm paper on time.

Frank T.

Very knowledgeable with respect to home theatre set-up. Had an issue with my sound system (Sonos) about a year after the install and Morgan came by and fixed the problem in no time.