Sanger M and E Flowers and Gifts - Sanger, California

Sandra ruiz-gaspar

About a year ago my family was going through one of it's worst times. I called everywhere to get a decent fee that wouldn't break our bank as we still needed to pay the funeral home and other expenses. Sanger M and E was the only place to speak to me as a human being and genuinly care for what my family was going through. The arrangements where beautiful they were delivered on time and overall was just a nice and easy experience when everything else seemed so chaotic. I have recommended this flower shop to everyone ever since. Truly great customer service.

Keldan Chick

Ordered flowers to be delivered and they didn't have them. They upgraded the flowers for me for free. Then went to go delivery to a business and they tried to deny it thinking the employee wasnt there. Eli called numerous times to make sure they got delivered since the business was incorrect. Thank you so much. This is why you order from local florists!

Amanda Gomez

I always order my flower arrangements over the phone from M&E Flowers and Eli is always so helpful with what I need. And love that they deliver in a timely manner. Will always be a customer and order here. Plus my flower arrangements are always so pretty and last awhile. (: Thank you again M&E!

Enrique Serrato

In love with the arrangements and awesome service! Since few months back I have been contacting Mr Eli for flower services with either my clients or family occasions. I really love the service, dedication, and the beautiful arrangements. Thank you for going above and beyond my expectations!

Elizzet Cruz

Ordered it online and was delivered on time! I was a little worried at first because the number online wasn’t going through, since I wanted to make sure my ordered was going to arrive on time. My mom was happy to receive her beautiful flowers ?! Thank you for making her birthday more special!

Pouri

Superficial Customer Service. STAY AWAY!

Please do no be fooled by their website beautiful flower images. Those are not their designer’s works! Request for final product(s) before it being sent out to your loved ones. I was fooled into having them arrange my father-in-law’s funeral service flowers worth over $1k. I ordered flowers through Teleflora an online flower company, who guaranteed to offer beautiful hand-arranged bouquets and fast, reliable delivery by one of their local florists located across the US and Canada. Sanger M&E flowers happened to be contracted with them. Eli contacted me bc of multiple arrangements of the same flowers ordered, he stated that my flowers will not look the same sent to different shops and florists. He convinced me that he will provide the best service, the flowers will be beautifully arranged, he will send pictures since I am pregnant, lives far away in Arkansas, unable to attend my father’s funeral in CA, he will not charge me additional service fees, and delivery fees. So I contacted Teleflora and have them provided Eli all my services, including ordering the casket sprays through him directly. Sadly, It is all but empty promises and lies. After, he completed the four sympathy bouquets he sent pictures, however, I was very nervous and disappointed in the quality of work. I was scared it was going to be sent to my family looking the way it did. The flowers looked nothing depicted or described in Teleflora website description. Everything was downgraded. The hydrangeas over compensate the entire flowers, it’s NOT well balance, less flowers, and downgraded small vase, a bow to replace or cover up missing flowers. When I expressed my concerns and provided him with the feedback, he was very annoyed, angry, and upset. He criticized, complained, and condemned Teleflora that they don’t pay him enough to make changes, he worked all day and is ready to go home, he don’t have time for this, why are there so many deaths, threaten to discontinue and cancel his contract with Teleflora. I definitely expressed if that’s the kind of product produced, then I am worry about the huge arrangements for the casket spray, standing spray, and serenity wreath. According to Teleflora flowers substitution policy, Sanger M&E Flowers should replace it with something equal to or better, the specific flower arrangements are given to the florist, which include ingredients with the number of qty that should be ordered, if the florist do no have the ingredients/qty to produce the flowers they are to contact Teleflora, hence, it will be given to another shop, who will be able to fulfill the orders, any additional items replaced or ordered Teleflora will provide them with additional funds, they are given 90% profit, including service fees 20.99, so they shouldn’t charge delivery fees. Furthermore, the day Eli was suppose to send me pics of the 3 huge arrangements I’ve never received. Mark picked up the phone very rude, dismissive, and refused, stating they are too busy and had other customers to tend to, who just walked in, even though Eli had promised. Do they not realized I am also a customer and had given them 100% of my orders Eli got on the phone and also refused rudely told me “have your family do it!” And hung up on me. Even after Teleflora supervisor contacted them to follow up on their service and asked to send it via email they never did. So I was left feeling hopeless, extremely sad, and depressed. The funeral home was the one, who was caring and gracious enough to send those pictures before my family seen them. Sanger M&E Flowers is truly the worst people and customer service I have ever experienced. There is no sense of honesty and integrity, compassion or sympathy. I am truly hurt......

Arthur Torres

Great flowers, great quality, set up was beautiful, was able to do everything over the phone, they have a Great owner that was hand on with us and went above and beyond. I will continue to utilize this facility for my flower needs and strongly recommend everyone to do the same. I wouldn't ever waste time shopping around. Thank you Eli and his team.

Daphnee Villarreal

Eli was such an awesome person to work with. Super kind and on time
He did my wedding bouquet for me 2 weeks ago. The bouquet he had made for me was beautiful!! But it wasn’t what I asked for. I sent an email of what I wanted it to look like and he had added unexpected color to it without asking me. I had specific colors for my wedding and he added something way off the day before my wedding. My colors were sage green and blush pink and he added purple. Again, it was a very beautiful bouquet and I would’ve been okay with it if it was for my home, a funeral, or birthday. But it was for my wedding and I didn’t get what I asked for. Super awesome business and sweet people, I just would’ve liked if he came to me and asked if he could throw in a pop of color.