Tough Country Communications Ltd. - Pincher Creek, Alberta

Jan N.

I believe I have been a Tough Country customer since it’s inception or at least the past 15 or so years. Everyone I have dealt with has been very helpful. Whenever I’ve had a problem, a staff member has walked me through to a solution. I much prefer dealing with a local company who’s technical support goes above and beyond, rather than a larger one based out of Toronto that doesn’t give two figs about me.

Nelly L.

So far the internet service has worked very well at our campground which does not even have cell service so we can now make wifi calls. The install was done without our presence. We were left with any information needed to get onto the service. I have made only one request to the support team and it was handled quickly and efficiently.

Riesah P.

It's been years since I became a customer of Tough Country, a company that started out small and has grown so much while providing such vastly improved service. I had to write how much I appreciate the changes they've brought in under new management. Needs and wants have been anticipated, going beyond the basics to a more reliable, robust and trustworthy internet service.

Living by the Rockies, it's hard to imagine one could get high speed wireless, but we have. Upgrades are taken care of, changes are made and customers are kept informed. I highly recommend them.

Jaclyn C.

Tough country was eager to service our property, even though it required extra work and infrastructure on their part, for a small number of clients. They are working toward their goal of being able to provide service to all rural properties in the area.

They were quick, courteous and on time with the install. So far, the quality of the internet services we are receiving has been exceptionally better than our previous provider. Definitely recommend!

Jojo

Tough country has been my service provider for many years. About 5 years ago the company invested in upgrades. Since then, the internet has had no trouble keeping up to my son’s gaming needs while simultaneously streaming my YouTube videos and background music as well as managing several smart devices.
I believe my internet plan costs less than most, it is also unlimited.
I needed technical support this morning, a Saturday, and the support rep was able to help me get back online. His help and directions were clear and easy to follow. Very good service, good value, good product. I recommend Tough Country to anyone in their service area.

Bill T.

Have been a Tough Country customer for 8 years and although frustrating initially, the service has improved dramatically in the past 2 years. All plans now offer unlimited data and are very good value considering the challenges of providing internet access to remote areas. We've only had one loss of service in the past several months and that was due to a power failure which was beyond their control. Customer support has been very prompt and excellent. We recently had an issue with very slow download speeds in evening hours. A technician came to our house early the next day and replaced the antenna with newer technology that immediately corrected the issue. This is the second time our antenna was upgraded at no cost so they seem to be consistently improving their equipment.
We are presently very happy with our internet service and technical support.

leets S.

After having our internet out for over 3 weeks with Shaw, I called into Tough Country to try and get decent service. Boy did they deliver! Within 4 days I had a technician named Alo come hook our internet up. He was super friendly and fast. I highly recommend their service! Hasn’t gone out once since installation. I’m happy to support them.

Shaun H.

Amazing experience with technical service rep at Tough County. Frank worked persistently to solve our problem remotely and avoided the need to dispatch a tech for an on site service call the next day.
Really appreciate the “can do” and “figure it out” attitude.
Highly recommend Tough Country and their team.
Sincerely!